Returns & Refunds policy

1. Eligibility for Refund:

• To be eligible for a refund, you must initiate the refund request within [number of days, e.g., 10 days] from the date of purchase.

2. Valid Reasons for Refund:

• Refunds may be processed for the following reasons:

  • Product defects or damage with recorded proof. (subject to our evaluation).

  • Non-receipt of the purchased product.

  • Dissatisfaction with the product quality (subject to our evaluation).

3. How to Initiate a Refund:

• To request a refund, please contact our customer support at [customer-support@ama-traders.com]. Provide your order number, a clear description of the issue, and any supporting documentation, such as photos.

4. Refund Process:

• Once your request is received, we will assess the eligibility and validity of the refund. If approved, the refund will be processed to the original payment method within [number of days, e.g., 30 days].

5. Non-Refundable Items:

• Certain items are non-refundable, including downloadable software or products with obvious signs of use.

6. Return of Physical Products:

• In cases where a physical product needs to be returned, we will provide you with instructions on the return process. The return shipping costs may be covered by AMA-Traders, depending on the circumstances.

7. Cancellations:

• If you wish to cancel an order before it is shipped, please contact us immediately. Once the order is shipped, it cannot be canceled.

8. Contact Us:

• If you have any questions or concerns about our Refund Policy, please contact us at [customer-support@ama-traders.com].

By making a purchase on our website, you agree to the terms of this Refund Policy.